Privacy Policy

At Artisan Craft Creations, we respect your privacy and are committed to protecting your personal data. This Privacy Policy outlines how we collect, use, store, and safeguard your information when you interact with our website, request services, or purchase our products.

1. Information We Collect

We collect personal and non-personal data to enhance our services and improve your experience. This includes:

1.1 Personal Information

We collect the following personal details when you:

• Contact us via our website, email, or phone.
• Request a quote or place an order.
• Subscribe to our newsletters or promotional materials.

Personal data may include:

• Full Name
• Email Address
• Phone Number
• Billing and Shipping Address
• Payment Information (processed securely via third-party payment providers)
• Business Name (if applicable)

1.2 Browsing & Technical Data

When you visit our website, we may automatically collect certain information using cookies and analytics tools, such as:

• IP Address
• Browser Type and Version
• Device Information
• Pages Viewed and Interaction Data
• Referral Source (how you found our website)

1.3 Cookies and Tracking Technologies

We use cookies and similar technologies to enhance website functionality, improve user experience, and track website performance. You can manage your cookie preferences through your browser settings.

2. How We Use Your Information

We use the data collected for the following purposes:

• Order Processing: To fulfill inquiries, process quotes, complete orders, and provide customer support.
• Communication: To send service updates, order confirmations, invoices, and respond to inquiries.
• Marketing & Promotions: To send newsletters, exclusive offers, and updates (you may opt out anytime).
• Website Enhancement: To analyze website traffic, improve user experience, and optimize our services.
• Legal Compliance: To comply with applicable laws, regulations, and enforce our terms of service.

3. Data Protection & Security

We take data security seriously and implement industry-standard measures to protect your personal information, including:

• Encryption: Secure storage and transmission of sensitive data.
• Access Controls: Limiting access to personal data only to authorized personnel.

• Secure Payment Processing: Payments are handled by trusted third-party providers; we do not store credit card details.
• Regular Security Audits: Ensuring ongoing protection against unauthorized access, breaches, or data leaks.

4. Data Sharing & Third Parties

We do not sell, rent, or share your personal data with third parties, except in the following cases:

• Service Providers: We may share necessary data with third-party service providers (such as payment processors, delivery partners, or IT support) to facilitate business operations.
• Legal Requirements: If required by law, regulation, or court order, we may disclose necessary data to comply with legal obligations.
• Business Transfers: In case of a merger, acquisition, or sale of company assets, your data may be transferred to the new entity with continued privacy protection.

5. Your Rights & Choices

You have the following rights regarding your personal data:

• Access & Correction: Request a copy of your personal data or correct any inaccuracies.
• Data Deletion: Request deletion of your personal data, subject to legal and operational requirements.
• Marketing Preferences: Opt out of marketing emails by clicking "unsubscribe" in our emails.
• Cookie Settings: Disable cookies in your browser settings to control tracking preferences.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy or to comply with legal obligations. Once data is no longer needed, we securely delete or anonymize it.

7. International Data Transfers

If you access our website from outside [Insert Country], your data may be transferred and processed in locations where our servers or service providers operate. We ensure adequate data protection measures are in place for such transfers.

8. Children’s Privacy

Our website and services are not intended for children under the age of 18. We do not knowingly collect personal data from minors. If we discover that a child’s data has been collected, we will take immediate steps to delete it.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any significant changes will be communicated on our website. Please review this policy periodically for updates.